September 24, 2003

Dear :

I recently had an extremely upsetting and very costly experience with your airline regarding lost luggage. I request compensation from Blue Yonder Airlines for my losses.

On July 15, 2003, I traveled on Flight 655 from Atlanta to Los Angeles. When I reached the baggage claim area, I discovered, after a 40-minute wait, that my luggage was lost. I immediately contacted the baggage claim representative, who assured me that it would be on the next plane. That was more than three months ago.

I was told that I would receive compensation within 90 days from the date that you received my claim form. It has been more than 90 days, and I must insist that you reimburse me immediately. I have spent hours filling out claims forms and have made 10 futile phone calls, but no one can answer my questions or even tell me the status of my claim.

I am missing items that cannot be replaced. To add insult to injury, I am faced with obtaining compensation for those items that is far less than they are worth.

I have enclosed an itemized list of what was lost in my luggage along with the current replacement costs. The total seems reasonable to me, considering the poor treatment that I have received.

Please call me at within seven days with confirmation that my request will be honored.

Sincerely,

Enclosure

September 24, 2003
Page 2

2003-09-24

Microsoft Corporation